Shipping + Returns

We offer a lovely selection of handmade goods that ship to Canada and USA.
This page outlines shipping information for our handmade goods. ​

 

For information on flower delivery, please click here.

  

Shipping

All orders will be shipped within 3 business days.
We use Canada Post for our deliveries and once your order has been shipped you will receive a confirmation email with your tracking number.

We offer flat rate shipping within Canada for $10 and to the USA for $17. ​
Shipping is free on orders over $150!

Live in Toronto and want to pick up your order?

Select “In-Store Pick-up” at checkout to pick up your order at our brick and mortar shop located at 1561 Dupont Street.

Ordering outside of Canada? 

Pictus Goods is not responsible for any additional fees such as duties or international taxes. We currently only ship to the USA outside of Canada.

Returns and Exchanges 

Unfortunately, we cannot accept refunds or exchanges. With that being said, if you are truly unhappy with your product, please send hello@pictusgoods.com a detailed email within 24 hours of receiving your items. Our main goal is to have satisfied customers and we would love the opportunity to make things right for you!

Price Adjustments 

Please note that we do not offer price adjustments after you have purchased an item, regardless of a sale or promotion we may be having.

Order Issues?

Oh no! If your parcel and/ or product arrives damaged, please send hello@pictusgoods.com a clear picture and brief description of the damage within 24 hours of receiving it.